Overview

SOME OFFICES HAVE FREE COFFEE.

OURS HAS FREE AIR TRAVEL.   Working at Continental Airlines can take you just about anywhere in your career - or anywhere in the world for that matter. So while you consider where you will be in the future, you may want to think about where you could be headed next weekend.   Manager Cargo Service Hub - EWR Newark, NJ   Equal Opportunity Employer by Choice.

Travel subject to service charges/restrictions. Bonuses awarded only under terms of Continental's policies.

NO AGENCIES PLEASE

 

Responsibilities

Manage the Cargo Operation to support and promote the highest possible level of customer service.  Lead, direct, and challenge the Cargo Agents (CAs) and Cargo Sales Agents (CSAs) towards maximum performance while meeting and exceeding daily goals.  Provide training, assistance, coaching, and counseling for the employee group while providing a positive, professional role model.  Ensure that the Company standards, policies and procedures regarding safety, and station controls are followed/executed consistently.  Effectively manage daily, weekly, and monthly staffing requirements while providing administrative support for the employee group and maintaining standards for the electronic time and attendance records. Ensure that the facilities, equipment, and personnel project an organized and professional image that meets and/or exceeds Company standards. Maintain a good working knowledge of all security directives, manuals, tariffs, standards, policies, procedures, and reference materials integral to a safe and efficient operation.  Responsible for monitoring Quality-Assurance statistics daily via CMIS, while participating in QPRs.  Effectively interface with other mangers, Cargo Sales Team, and external customers to ensure the highest quality of the Cargo service product. Monitor the movement and documentation of freight and flights (including arrival, data capture, pre-manifesting, and screening) via CARGOTRAC and CORE. Develop strategies and programs for increasing revenue and freight-customer base while reducing claims and losses.  Develop and support cost-savings initiatives while reducing on-job injuries via safety programs and training.

Qualifications

Extensive background/experience in air-freight and customer-service operations. Bachelor's degree or relative airline experience is required.  Must have strong communication skills and be able to effectively interface with both internal and external customers.  Exceptional leadership and interpersonal skills are required, as well as good working knowledge of pc-based applications. Knowledge of cargo operation, airline procedures, airport and freight handling equipment, scheduling and budget data preferred.  Excellent organizational, planning, analytical, and communication skills required. Ability to perform physical labor, shift work, over time, and limited travel required. Must be legally authorized to work in the US for any employer without sponsorship.

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